WordPress Site is Down – My Hosting provider Suspended My AccountPosted On: November 11, 2017
When you look your WordPress website and got screen with your account has been suspended tag that is worst thing of on that time. This is coming due to hosting due payment which is temporary suspended until payment is received.
Another reason is that your website has been infected with malware or malicious code. Many websites are hosted on shared hosting where multiple websites on the same server. If shared hosting website contains infections than possibilities go high that the other websites also infected on the same server.
Ask Your Host for Support
The first thing you should call your hosting provider when website showing your account has been suspended tag at the frontend or you have due payment of host. If your website have an infection, ask them or your web developer they clean it up for you.
Restore Content and Scan for Infections
If your hosting company doesn’t clean your website and provide you a list of infected files you take actions yourself. You want to download 3 files: WP-CONFIG.PHP file, .HTACCESS file and the WP-CONTENT folder.
If you have made customization in a core file than you need to replace each files one by one with your customized code. Otherwise if you didn’t does any core customization you can upload all core file.
You can also contact us for wordpress upgrade, wordpress customization, and wordpress support. Our wordpress developer will solve your issues within suitable time.
We also recommending you to use WordPress Security plugin to do a full website scan for malicious files. This plugin run a full scan and give you full list of infected files which you can either removed or replace these files.
If you have any question related to wordpress hosting and security, you can contact us or ask your question with us. For more tutorials, you can visit our other articles or visit questions page.
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